Privacy Policy winmy12

This Privacy Policy is a binding agreement between winmy12 ("we", "platform" or "service") and you ("user" or "member") regarding the collection, processing and protection of personal information. By registering an account or using any service provided by winmy12, you acknowledge that you have read, understood and agreed to the terms contained in this document. This policy applies to all users who access our platform via the website, mobile application or any other digital medium.

1. Personal Information We Collect

winmy12 collects personal information from various sources in the course of operating the online gambling platform. This collection is done directly from you, automatically through your use of the platform, and from legitimate third parties. The following are the main categories of information we collect:

Account Registration Information

When opening a winmy12 account, you are required to provide the following details:

• Full name as shown on your identity card (MyKad) or passport
• Date of birth — to verify that you are 21 years of age or older
• A valid and active email address
• A registered Malaysian mobile number
• Username and password for the account
• Current residential address

Identity Verification Information

In line with Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements under the international licensing held by winmy12, we may request the following documents at the verification stage:

• A valid copy of MyKad or passport
• Proof of current address such as a utility bill or bank statement
• Information related to the payment method used, including e-wallet or online banking account details

Financial Transaction Information

Every deposit and withdrawal transaction made through the winmy12 platform — whether using Touch 'n Go eWallet, DuitNow, FPX, ShopeePay or cryptocurrency (USDT, BTC, ETH) — is recorded automatically. These records include the amount, date and time, and transaction status.

Platform Activity Data

winmy12 records technical information and activity while you use the platform, including IP address, device type, operating system, browser name, pages visited, gaming session duration, game preferences and betting history. This data is used to maintain account security and improve service quality.

2. Purpose of Using Personal Information

winmy12 uses personal information collected solely for legitimate purposes related to the operation of the platform. We do not use your data for unlawful purposes or outside the scope stated in this policy.

• Account Management: Creating, verifying and maintaining user accounts securely.
• Transaction Processing: Processing deposits, withdrawals and bonus payments accurately and efficiently.
• Identity Verification (KYC): Ensuring every user is 21 years of age or older and meets licensing requirements.
• Fraud Prevention: Identifying and investigating suspicious activity to protect users and the platform.
• Service Communications: Sending important notifications related to accounts, transactions and platform updates.
• Legal Compliance: Meeting obligations under international licensing and applicable financial regulations.
• Product Improvement: Analysing aggregated usage patterns to improve the platform experience.
• Customer Support: Providing effective assistance when you contact our customer service team.

3. Legal Basis for Data Processing

winmy12 processes your personal information based on one or more lawful grounds, depending on the context of use:

• Contract Performance: Processing is necessary to carry out the Terms and Conditions you agreed to upon registration, including financial transaction processing and account management.
• Legal Obligation: Certain data is processed to comply with legal and regulatory requirements, particularly those relating to AML, KYC and licensing.
• Legitimate Interests: winmy12 processes certain data based on legitimate business interests, such as fraud detection and platform security, provided these interests do not override your rights.
• Consent: For optional marketing communications, we rely on your explicit consent, which you may withdraw at any time.

4. Disclosure of Information to Third Parties

winmy12 does not disclose your personal information to outside parties without a legitimate reason. However, in the course of operating the platform, we may share data with the following categories of parties in limited circumstances:

Payment Service Providers

To process your financial transactions via Touch 'n Go eWallet, DuitNow, FPX, ShopeePay or cryptocurrency, the necessary transaction information will be shared with the relevant payment service providers. These providers are bound by strict confidentiality obligations.

Game Software Providers

To deliver a properly functioning gaming experience, certain game data may be processed with game platform providers. This data is limited to what is technically necessary only.

Regulatory and Legal Authorities

winmy12 will disclose personal information to regulatory bodies, law enforcement agencies or courts when required to do so under applicable legal provisions, or when such disclosure is necessary to protect the legitimate interests of the platform or other users.

5. Data Storage and Security

winmy12 implements appropriate technical and organisational security measures to protect your personal information from unauthorised access, loss, destruction or accidental disclosure.

Technical Security Measures

• SSL/TLS encryption for all data transmitted between your browser and our servers
• Password storage using strong one-way hashing algorithms
• Intrusion detection systems and continuous threat monitoring
• Multi-level access controls for internal staff
• Regularly scheduled encrypted data backups

Data Retention Period

winmy12 retains your personal information for as long as your account is active, or for as long as necessary for the purposes stated in this policy. Financial transaction data may be retained for a longer period to meet legal compliance and audit requirements. Once data is no longer needed, it will be securely deleted or anonymised.

6. Your Rights as a User

As a winmy12 user, you have the following rights regarding your personal information. To exercise any of these rights, please contact our customer service team:

• Right of Access: You have the right to obtain a copy of the personal information we hold about you, along with details of how that data is used.
• Right of Rectification: You have the right to request correction of any personal information that is inaccurate or incomplete in our records.
• Right of Erasure: In certain circumstances, you have the right to request deletion of your personal information, subject to any legal obligations that prevent such deletion.
• Right to Restrict Processing: You have the right to request that we limit the processing of your data in certain circumstances, for example while the accuracy of the data is disputed.
• Right to Data Portability: You have the right to receive your personal data in a machine-readable format, where processing is based on consent or contract.
• Right to Object: You have the right to object to the processing of your data based on our legitimate interests, including for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

winmy12 will respond to privacy-related requests within a reasonable time. We may need to verify your identity before processing any request to protect the security of your account.

7. Cookies and Tracking Technologies

The winmy12 platform uses cookies and similar tracking technologies to improve the user experience, ensure the platform functions correctly, and analyse usage patterns in aggregate.

Types of Cookies Used

• Essential Cookies: Required for core platform functions such as login session authentication and security. These cookies cannot be disabled.
• Functional Cookies: Store your preferences such as language, display settings and game choices for a more convenient experience.
• Analytics Cookies: Help us understand how users interact with the platform so we can make continuous improvements. Data is collected in aggregate and anonymously.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect platform functionality.

8. Third-Party Links and Services

The winmy12 platform may contain references to third-party services, particularly game providers and payment processors. winmy12 is not responsible for the privacy policies or data handling practices of these third parties. We encourage you to read the relevant third-party privacy policies before using their services.

9. Cross-Border Data Transfers

As a gambling platform operating under international licensing, your personal information may be processed or stored on servers located outside Malaysia. In all such data transfers, winmy12 ensures that protection equivalent to the standards set out in this policy is applied through appropriate data processing agreements with the relevant service providers.

10. Updates to This Policy

winmy12 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in platform operations, legal requirements or industry best practices. Any material changes will be communicated to registered users via email to the registered address or through a clear notification within the platform. The "Updated" date at the top of this document will always reflect the latest version in effect. Continued use of the platform after notification of such changes constitutes your acceptance of the updated Privacy Policy.

11. Contact Us About Privacy

If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal data by winmy12, please contact our customer service team through the following channels:

• Live Chat 24/7: Available directly through the winmy12 platform in Malay and English
• Email: [email protected]

We are committed to responding to all privacy-related enquiries seriously and within a reasonable time. Our team is available 24 hours a day, 7 days a week to assist you.